AS HEARD ON BBC RADIO 2 FACT NOT FICTION BOOKCLUB AND READ BY BILL NIGHY ON AUDIO ´I was hoping against hope that the penguin would survive because as of that instant he had a name, and with his name came the beginning of a bond which would last a life-time´ Tom Michell is in his roaring twenties: single, free-spirited and seeking adventure. He has a plane ticket to South America, a teaching position in a prestigious Argentine boarding school, and endless summer holidays. He even has a motorbike, Che Guevara style. What he doesn´t need is a pet. What he really doesn´t need is a pet penguin. Set against Argentina´s turbulent years following the collapse of the corrupt Perónist regime, this is the heart-warming story of Juan Salvador the penguin, rescued by Tom from an oil slick in Uruguay just days before a new term. When the bird refuses to leave Tom´s side, the young teacher has no choice but to smuggle it across the border, through customs, and back to school. Whether it´s as the rugby team´s mascot, the housekeeper´s confidant, the host at Tom´s parties or the most flamboyant swimming coach in world history, Juan Salvador transforms the lives of all he meets - in particular one homesick school boy. And as for Tom, he discovers in Juan Salvador a compadre like no other... The Penguin Lessons is a unique and moving true story which has captured imaginations around the globe - for all those who dreamed as a child they might one day talk to the animals.
THE NUMBER ONE BESTSELLER The future is here. Learn to live in it. In twenty-one bite-sized lessons, Yuval Noah Harari explores what it means to be human in an age of bewilderment. How can we protect ourselves from nuclear war, ecological cataclysms and technological disruptions? What can we do about the epidemic of fake news or the threat of terrorism? What should we teach our children? Yuval Noah Harari takes us on a thrilling journey through today´s most urgent issues. The golden thread running through his exhilarating new book is the challenge of maintaining our collective and individual focus in the face of constant and disorienting change. Are we still capable of understanding the world we have created? ´Fascinating... compelling... [Harari] has teed up a crucial global conversation about how to take on the problems of the 21st century´ Bill Gates, New York Times ´Truly mind-expanding... Ultra-topical´ Guardian ´21 Lessons is, simply put, a crucial book´ Adam Kay
`Fascinating... compelling... [Harari] has teed up a crucial global conversation about how to take on the problems of the 21st century´ Bill Gates, New York Times`Truly mind-expanding... Ultra-topical´ Guardian
**THE NUMBER ONE BESTSELLER** The future is here. Learn to live in it. In twenty-one bite-sized lessons, Yuval Noah Harari explores what it means to be human in an age of bewilderment. How can we protect ourselves from nuclear war, ecological cataclysms and technological disruptions? What can we do about the epidemic of fake news or the threat of terrorism? What should we teach our children? Yuval Noah Harari takes us on a thrilling journey through today´s most urgent issues. The golden thread running through his exhilarating new book is the challenge of maintaining our collective and individual focus in the face of constant and disorienting change. Are we still capable of understanding the world we have created? ´Fascinating ... compelling ... [Harari] has teed up a crucial global conversation about how to take on the problems of the 21st century´ Bill Gates, New York Times ´Truly mind-expanding... Ultra-topical´ Guardian ´ 21 Lessons is, simply put, a crucial book´ Adam Kay
The essential companion to the book that revolutionized entrepreneurship Disciplined Entrepreneurship Case Studies & Exercises provides a practical manual for working the 24-step framework presented in Disciplined Entrepreneurship. Unlocking key lessons and breaking down the steps, this book helps you delve deeper into the framework to get your business up and running with a greater chance for success. You´ll find the tools you need to sharpen your instinct, engage your creativity, work through hardship, and give the people what they want--even if they don´t yet know that they want it. Real-world examples illustrate the framework in action, and case studies highlight critical points that can make or break you when your goal is on the line. Exercises and assessments help you nail down your strengths, while pointing out areas that could benefit from reinforcement--because when it comes to your business, ´´good enough´´ isn´t good enough--better is always better. Disciplined Entrepreneurship transformed the way that professionals think about starting a company, and this book helps you dig into the proven framework to make your business dreams a reality. Delve deeper into the 24 steps to success Innovate, persevere, and create the product people want Internalize lessons learned from real-world entrepreneurs Test your understanding with exercises and case studies Starting a company is a serious undertaking, with plenty of risk and sacrifice to go around--so why not minimize the risk and make the outcome worth the sacrifice? Author Bill Aulet´s 24-step framework is proven to build a successful business; the key is in how well you implement it. Disciplined Entrepreneurship Case Studies & Exercises helps you master the skills, tools, and mindset you need to get on your path to success.
From the authors ´´Cradle to Cradle,´´ the next step, in how society must change the way it uses resources. Drawing on the lessons gained from 10 years of using the cradle-to-cradle concept, McDonough and Braungart envision the next step in the solution to our ecological crisis.
#1 New York Times Bestseller An inspiring and thought-provoking graduation gift: At last, a book that shows you how to build-design-a life you can thrive in, at any age or stage Designers create worlds and solve problems using design thinking. Look around your office or home-at the tablet or smartphone you may be holding or the chair you are sitting in. Everything in our lives was designed by someone. And every design starts with a problem that a designer or team of designers seeks to solve. In this book, Bill Burnett and Dave Evans show us how design thinking can help us create a life that is both meaningful and fulfilling, regardless of who or where we are, what we do or have done for a living, or how young or old we are. The same design thinking responsible for amazing technology, products, and spaces can be used to design and build your career and your life, a life of fulfillment and joy, constantly creative and productive, one that always holds the possibility of surprise. ´´Designing Your Life walks readers through the process of building a satisfying, meaningful life by approaching the challenge the way a designer would. Experimentation. Wayfinding. Prototyping. Constant iteration. You should read the book. Everyone else will.´´ -Daniel Pink, bestselling author of Drive ´´This [is] the career book of the next decade and . . . the go-to book that is read as a rite of passage whenever someone is ready to create a life they love.´´ -David Kelley, Founder of IDEO ´´An empowering book based on their popular class of the same name at Stanford University . . . Perhaps the book´s most important lesson is that the only failure is settling for a life that makes one unhappy. With useful fact-finding exercises, an empathetic tone, and sensible advice, this book will easily earn a place among career-finding classics.´´ -Publishers Weekly
Praise for The Best Service Is No Service ´´A very sharp and practical treatise on why so many call centers and service operations are playing with the wrong deck of cards altogether. We strongly recommend it to anyone involved in customer service issues.´´ -Don Peppers and Martha Rogers, Ph.D., authors, Rules to Break and Laws to Follow ´´The Best Service Is No Service presents great new ideas about how to make service work for the company and the customer. Customers are clamoring for self-service that answers all of their questions, and this important book shows companies how to achieve this level of customer satisfaction.´´ -Sheryl Sandberg, vice president of online sales and operations, Google ´´I recommend The Best Service Is No Service to companies and their outsourcing partners alike-when customers don´t need to contact companies for help or information because everything is clear and works right, then everyone benefits. The ´best service´ principles also work across all countries and cultures, a new universal goal!´´ -Sanjeev Aggarwal, managing director, Helion Ventures Pvt Ltd Gurgaon, India, and founder and former CEO of IBM Daksh ´´Building ´the best service is no service´ also applies outside of corporations-universities and business schools can learn a lot from this book and its principles. I recommend this book to academic leaders for their schools and for their students to obtain firsthand lessons that really work!´´ -James Jiambalvo, dean, Michael G. Foster School of Business; and Kirby L. Cramer Chair of Business Administration ´´This book is compulsory reading for executives, customer service managers, and decision makers whose actions define a company´s customer experience. The Best Service Is No Service points out areas where management mistakes or confusion can lead to unnecessary contacts and disoriented customers. The concept of ´no service´ is elegant in its simplicity. You will find clear solutions and tips on how to achieve ´no service´ but also how to provide ´awesome customer experiences´ while pursuing ´no service.´´´ -Bert Quintana, former vice president, Dell International Services
Calvin and Hobbes are at it again, and this time, our irrepressible friends are taking a walk on the wild side. Homicidal Psycho Jungle Cat chronicles another segment of the multifarious adventures of this wild child and his faithful, but skeptical, friend. If the best cartoons compel readers to identify themselves within the funny frames, then all who enjoy Calvin and Hobbes are creative, imaginative, and ... bad, bad, bad! Calvin, the irascible little boy with the stuffed tiger who comes to life are a pair bound for trouble. Boring school lessons become occasions for death-defying alien air battles, speeding snow sled descents elicit philosophical discussions on the meaning of life, and Hobbe´s natural inclination to pounce on his little friend wreaks havoc on Calvin´s sense of security. Calvin´s the kid we all wish we´d been. Sassy, imaginative, far more verbal than his parents can manage, Calvin is the quintessential bad boy -- and the boy we love to see. He terrorizes little Susie, offers ´´Candid Opinions´´ from a neighborhood stand, and questions his parents´ authority. ´´What assurance do I have that your parenting isn´t screwing me up?´´ he demands. Calvin and Hobbes manages to say what needs to be said about childhood and life: ´´Eww, mud,´´ says Calvin. ´´Look at this gooshy, dirty, slimy, thick, wet mud ... Bleecch ... Talk about a kid magnet!´´